Laboratory Quality Policy
- Perform tests in accordance with established methods/standards and Customer requirements;
- Evaluate the tests in an impartial, objective, rigorous, independent and impartial way in the processes, fulfilling the requirements of the NP EN ISO/IEC 17025 and the Portuguese Institute of Accreditation (IPAC);
- Respect the principles of confidentiality and professional secrecy with regard to all the information you have access to in the performance of your duties;
- Identify, avoid, mitigate and manage conflicts of interest, and mitigate pressures;
- Apply the guidelines established in the management system documentation in harmony with the requirements of the NP EN ISO/IEC 17025 standard, contributing to the consistent functioning of the laboratory's activities;
- Use human resources with adequate competence and training;
- Maintain a privileged relationship with Customers based on satisfaction and loyalty;
- Promote transparent communication with Customers, Suppliers, Employees and Stakeholders;
- Contribute to the continuous improvement of the Management System's effectiveness.
