Complaints, appeals and compliments

Complaints and Appeals

QualityLab sees the process of handling complaints and appeals as an impartial and transparent approach for its clients and stakeholders. Therefore, if you consider it necessary to submit a complaint or appeal (maximum 60 days after receipt of the decision), you should do so by emailing geral@qualitylab.pt. Receipt will be confirmed, processing will be carried out and the opinion will then be communicated, always guaranteeing confidentiality.

Compliments

Compliments create emotions in people and companies, both for the giver and the receiver. Appreciate good practices and be part of a more positive world. It’s important to us to invest in the quality of our service and the training of our employees, so we welcome all feedback!